Privacy Policy

1. Introduction

Cloud VNO Cloud & Data Services FZCO ("we", "us", "our", or "ringla") operates the ringla mobile application and website (ringla.io). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including virtual phone numbers, SMS, calling, voicemail, and temporary verification features.

By using ringla, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, password, and optional display name when you create an account.
• Payment Information: Credit/debit card details processed securely through third-party payment processors. We do not store your full card number on our servers.
• Communication Data: Call logs, SMS content, and voicemail recordings associated with your virtual phone numbers.
• Support Requests: Information you provide when contacting our customer support team.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers, and mobile network information.
• Usage Data: Features accessed, time spent, interaction patterns, and crash reports.
• IP Address & Location: Approximate geographic location derived from your IP address for service optimization and fraud prevention.

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and maintaining our virtual phone number services
• Processing transactions and managing your wallet balance
• Sending service-related notifications and updates
• Improving, personalizing, and optimizing our services
• Detecting, preventing, and addressing fraud, abuse, or technical issues
• Complying with legal obligations and regulatory requirements
• Responding to your support requests and inquiries

4. Data Sharing & Disclosure

We do not sell your personal information. We may share data with:

• Telecommunications Providers: To provision and route calls, SMS, and verification messages through our virtual numbers.
• Payment Processors: To process wallet top-ups and subscription payments securely.
• Analytics Providers: Aggregated, anonymized usage data to improve our services.
• Law Enforcement: When required by law, subpoena, or government request, or to protect the rights and safety of our users.

5. Data Retention

We retain your account information for as long as your account is active. Communication logs (call records and SMS) are retained for up to 12 months for service delivery and regulatory compliance purposes. Voicemail recordings are retained for 90 days unless explicitly saved by you. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard security measures to protect your information, including encryption in transit (TLS/SSL) and at rest, access controls, regular security audits, and secure infrastructure hosted in reputable data centers. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal data
• Object to or restrict processing of your data
• Request a portable copy of your data
• Withdraw consent where processing is based on consent
• Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at info@cloud-vno.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United Arab Emirates and other jurisdictions where our servers and service providers operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.

10. Third-Party Links

Our app and website may contain links to third-party services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice in the app or sending an email to the address associated with your account. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: